Kirsten Burgard entered federal service as a loan specialist at the Cleveland Regional Loan Center (RLC), an office of the Department of Veterans Affairs in 1997. Ms. Burgard moved to the St. Paul RLC in the winter of 1999 to assist in the implementation of a Quality Control team for home loan reviews. She was promoted to VA’s central office in the summer of 2000 to write VA loan policy. At Central Office, Ms. Burgard became involved in the Loan Guaranty division web presence, maintaining content for the site and recommending innovative solutions to meet the needs of veterans and lenders. In the spring of 2007, Ms. Burgard moved to the Office of Information and Technology (OI&T)to work in the office of IT Strategic Planning where she routinely provided gap analyses, managed the office’s web presence and developed material to report on the IT strategic plan’s measures and performance. Recently, due to her experience with Drupal (acquired through Drupal sites like UnionReview and the People’s Inaugural Ball), she was detailed to the General Services Administration to develop a web based application using the open source technology Drupal. Ms. Burgard has continued to provide experience, organizing and presentations on Drupal and the power of the Drupal community for government web development. Ms. Burgard currently serves as a program analyst in OI&T and provides Web based assistance to multiple offices.
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