Jeanne Holm is the Chief Knowledge Architect at the Jet Propulsion Laboratory (JPL), California Institute of Technology. Ms. Holm leads NASA’s Knowledge Management Team, looking at how to access and use the knowledge gathered over the many missions of the US space agency to support missions and to drive innovation. As a lead for the award-winning NASA public and internal portals, she was at the helm of NASA’s web during the largest Internet event in Government history—the landing of the Mars Exploration Rovers on the surface of Mars. As the lead implementer for technologies supporting project managers at NASA, her team’s solutions are helping to drive how people will manage space missions in the future, learn virtually, and share lessons learned. Her latest activities involve the transformation of NASA into a learning organization through innovative techniques in developing communities of practice and ensuring lessons are shared and embedded across the organization. Ms. Holm chairs groups in the international aerospace community and for the US government on knowledge retention and human capital. She also serves on several international standards and conference boards.
Her bachelor’s degree is from UCLA and her Master’s, in the Management of Information Systems, is from Claremont Graduate University, where Ms. Holm is completing her doctoral program. Her dissertation examines using rapid application development methods for knowledge-based systems. She is an instructor at UCLA and Pepperdine University and her online and ground-based courses focuses on KM strategies. She has been awarded numerous honors, including the NASA Exceptional Service Medal for leadership (twice), the NASA Achievement Award for her work on the Galileo and Voyager spacecraft, three Webby’s from The International Academy of Digital Arts and Sciences, Competia’s 2003 Champion of the Year, and a best practice from the APQC for “Using Knowledge Management to Drive Innovation”.
Specialties Designing and implementing knowledge architectures, system design and integration, knowledge management practices and systems, knowledge-based engineering, e-learning, instructional design and delivery, business analysis and system design, inter-agency and inter-organizational knowledge sharing
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