Jurisdictions are investigating new service models, such as cloud computing and SaaS, and social networking tools like Twitter and Facebook. However, government policies are often the biggest obstacles in implementing these new models and tools. These tools may offer great potential for cost savings and improved government services, constituent relations and citizen interaction; but they also open the door to legal issues and management challenges. This session will be a frank discussion on how government policies need to adapt to the world we live in.
Carolyn Lawson is the Director of eServices for the Office of the CIO, State of California. She previously served as the California Public Utilities Commission CIO, and has been active in the national discussion of IT issues and policies related to eService delivery in government.
Ms. Lawson is currently examining the complex issues brought on by the cultural shift from a paper-based society to an e-based society, the new expectations of the general public, the changing face of our workforce and what that means to the delivery of governmental services. Ms. Lawson speaks and teaches nationally on these and other topics.
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