Gov 2.0 Events :  Gov 2.0 Expo Showcase  •  Gov 2.0 Summit

Open311 - A Platform for a Participatory Civic Infrastructure

Philip Ashlock (OpenPlans)
Government as a Partner
Location: Room 146
Average rating: ****.
(4.67, 3 ratings)

Open311 is based on the premise that we can treat problems in our cities the same way we treat problems in open source software: when you find a bug, file a bug report so that a patch can be made. Many municipal 311 systems already follow this model, but the analogy begins to break down when you consider that most cities use their own proprietary bug tracking system, that reports are rarely viewable to the public, and that reports usually have to be submitted by speaking to someone at a call center. Open311 attempts to resolve these issues by establishing a standardized non-proprietary model for 311 service request transactions. By utilizing a standard, cities can learn from one another, share toolsets and analysis, and can leverage the ingenuity of citizens and industry everywhere to build better technology to support their 311 services. As we’ve learned from the world wide web, the strongest platform for cultivating innovation is a flexible decentralized system that delivers interoperability based on open standards. It’s about time we bring this model to our civic infrastructure.

Photo of Philip Ashlock

Philip Ashlock

OpenPlans

Phil currently helps drive various civic tech initiatives at The Open Planning Project. Previously he had served as a web developer at Western Washington University where he also received his BA in Design.

Schedule views

O'Reilly Media Logo techweb.com
  • Jive Software
  • Microsoft
  • Google
  • IGLOO
  • Siteworx
  • Government Executive Media Group
  • Nextgov
  • Anita Borg Institute
  • The Electronic Frontier Foundation (EFF)
  • Express
  • Fedscoop
  • Mozes
  • Open Source for America
  • Social Media Today
  • The Washington Post
  • Who Runs Gov

Sponsorship Opportunities

For information on exhibition and sponsorship opportunities at the conference, contact Jessica Timmer at jtimmer@techweb.com or download the Gov 2.0 Expo Showcase Sponsor Prospectus

Media Partner Opportunities

For media partnerships, contact Matthew Balthazor 949-223-3628 mbalthazor
@techweb.com

Program Ideas

Send an email to gov2-idea@oreilly.com.

Press and Media

For media-related inquiries, contact Maureen Jennings at maureen@oreilly.com or Natalia Wodecki at nwodecki@techweb.com.

Gov 2.0 Expo Newsletter

To stay abreast of conference news and to receive email notification when registration opens, please sign up for the Gov 2.0 Expo Showcase newsletter.

Contact Us

View a complete list of Gov 2.0 Events contacts.